Parent Portal FAQ

GENERAL QUESTIONS

What is the Parent Portal?

The Fairport Parent Portal is a parent communication piece that provides parents with the opportunity to interact with their student's school online. Available tools include the SchoolTool Student Information System, which includes contact information, student schedules, and report card/progress report grades.


First year having a student in the district, how do I receive my SchoolTool Login Information?

Parents who have their first student in the district for the first time (new enrollment) will receive an email at the address that you provided during the student enrollment process. This email will contain your Username and Password for SchoolTool. Once you are able to successfully login, we highly recommend you head over to the Account Management Tool and complete your first-time registration so that you can reset your password with this self-service resource at any time.

  • You will not receive an email regarding your login information if you did not provide student registration with a valid personal email address.

  • This email is only sent out to parents after enrolling their first student for the first time. If you already have a child enrolled at Fairport for previous school years, you will not receive another Schooltool account email when you enroll a second child for the first time. Your Schooltool login info will be the same as it was for the first child.

  • Check your SPAM folder to make sure our emails are not being missed.

  • If you did not receive this email, or you are unable to remember your Schooltool login information from the previous year, please contact the FCSD Helpdesk (see contact information below)


How can I update my Emergency Contact Information?

  • During the summer: An Emergency Contact update form will be mailed home in August to be returned to the school.

  • During the school year: Please contact the main office of the school that your student attends.


What is the AUP? How do I sign my student's AUP agreement?

The FCSD Acceptable Use Policy (AUP) agreement details the terms and conditions regarding acceptable uses, rules of on-line behavior and access privileges for our district’s computer network. Students are required to have an AUP agreement on file in order to use Fairport’s network resources. Parents/Guardians now have the ability to electronically sign the AUP agreement by logging into SchoolTool and clicking “Continue” when prompted with the AUP agreement upon first login to SchoolTool for the new school year.


How do I change/reset my password for SchoolTool?

For SchoolTool password resets, please visit accounts.fairport.org and follow the on-screen instructions.

  • If you have never used the utility before, you will need to setup the security questions first.

  • We recommend doing this as soon as possible so that you can reset your password quickly and without issue in the future.


What If I forgot my SchoolTool username?

For username retrieval, please call or email the FCSD Helpdesk (See contact info below)


Issues with ParentSquare?

Please visit the ParentSquare help pages at https://parentsquare.zendesk.com/hc/en-us/categories/200330735-Parents-and-Students


Where can I get additional assistance?

If you require additional assistance, please contact the FCSD Helpdesk at:

(585) 421-2043 or email helpdesk@fairport.org

Hours during school year:

  • Phone - 7am - 12pm, 1pm - 4pm

  • Office - 8am - 12pm, 1pm - 4:30pm

Hours during summer:

  • Phone - 8am - 11am

  • Office - 8am - 12pm, 1pm - 3pm

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